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Thank you very much for playing JUMP FORCE.
We have found that there is an issue where players who have bought the Characters Pass are not able to download the new DLC characters (Katsuki Bakugo and Majin Buu (Good)) within the early access period on Steam.
After looking into the issue, we have found an error in the game and due to this, we are not able to release the 2 DLC characters by the launch date, 27 August 2019.
We are fixing the problem and proceeding to prepare compensation.
We are sorry for the trouble and thank you very much for your patience.