The Version 2.21 update includes improvements and modifications that addresses the following issues.
We have fixed instances in which players who connect online after applying Update Version 2.20 would find the in-game ranks and stats of Craig Marduk and Armour King reset.
Please note that this fix will not restore any lost in-game rank or stats. We are investigating the possibility of restoring in-game ranks or stats that were lost due to this issue. We will be releasing more information regarding the outcome of our investigation on our official site.
We apologise for any inconvenience caused. Thank you for your understanding and support.