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We have investigated into the issue of in-game ranks and stats of Craig Marduk and Armour King being reset after connecting online and applying Version 2.20 Update.
CAUSE OF THIS ISSUE
In Version 2.20 Update, there was an issue with the save data processing for online in-game rank and stats. This caused the data preservation issue to occur for Craig Marduk and Armour King.
REGARDING LOST DATA
We implemented Version 2.21 Update for STEAM on 11 March, 2019 to prevent the reset issue.
We have been trying to find a solution to recover the data, however we judged that it would be impossible to recover it. We apologise for the inconvenience and plan to distribute a special item as compensation.
We will distribute the following customisation items in Version 2.22 Update, to be released on 02 April, 2019 to all players who purchased TEKKEN 7 STEAM version.
3 types of effects for character customisation (STEAM):
We apologise for any inconvenience caused and will strive to prevent such issues in the future.
Thank you for your understanding and support.